Location: Golden, CO

Position Mission

Donor Communications furthers the mission of The Fellowship of Catholic University Students by serving and communicating with the FOCUS community – donors, staff, and students – regarding donations. We provide quality and timely service, craft unique designs, and manage communications for the FOCUS Community with a joyful spirit and a servant’s heart.

The role of a Donor Care Specialist is to support the FOCUS Community – donors, staff, and students – with donation-related questions. A Donor Care Specialist is responsible for the handling of all constituent group questions, problems and complaints via verbal and written correspondence, resolving support desk inquiries. A Donor Care Specialist assists with entering, updating, and verifying donor database information. A Donor Care Specialist also supports the Donor Communications Manager with special projects as needed.

 Position Responsibilities

• Resolve support-related inquiries for donors, missionaries and staff with timeliness and accuracy.
• Professional and cheerful communication via voicemails, emails, mail, and calls.
• Act as the primary contact for missionaries and staff with donation-related questions.
• Assist with entering, updating, and verifying donor database information. Once trained, must be able to perform duties with greater than 99% accuracy rate.
• Interact with staff in a fast-paced environment, sometimes while under high levels of pressure and stress. Remain responsive and efficient with a high level of professionalism and confidentiality.
• Support the Manager and Donor Communications team with special projects as needed.

Qualifications

• Bachelor's degree preferred.
• Working knowledge of MS Office Suite, databases and direct mail.
• Professional and friendly customer service skills.
• Excellent, customer-focused written and verbal communication.
• Ability to navigate various forms of technology.
• Ability to follow instructions with an attention to detail and work independently.

Compensation & Benefits

For this role, we anticipate paying $43,680 - $47,840/year. This range is an estimate. The actual amount may be higher or lower than the provided range and will be adjusted based on various factors including qualifications, experience, abilities, geographic location, and duties.

Personal Mission Partner Development (MPD) is one way in which we invite others to be on mission with us through the gift of their financial support. In this position, we will invite you to engage in personal MPD efforts and fundraise on behalf of FOCUS, although it will not be required.

As a FOCUS staff member, you and your family will have access to several benefits that are designed to help care for the whole person and make your career at FOCUS rewarding. You will receive:

• Medical, Vision and Dental insurance
• Ability to contribute to a Health Savings Account
• Employer-provided life insurance
• Long-term disability insurance
• Options to purchase additional life insurance for yourself, your spouse and your child(ren)
• 403(b) retirement plan with a discretionary employer-match for eligible staff
• Option to purchase LifeLock Identity Protection
• Integrity-based Paid Time Off, which includes up to 48 hours of paid leave under the Colorado Healthy Families and Workplaces Act
• Paid parental leave
• We observe many paid holidays recognized by fellow Americans and also some of the feast days of Holy Mother Church. In addition, we recognize the Sacred Christmas Respite by closing the office from December 24-January 1 each year.

Eligibility for benefits depends on the type of position you hold (full-time, part-time or temporary,) and your tenure with FOCUS. Specific benefits may change at FOCUS's discretion.